Questions, asked and answered

Always a clinical decision, made after your blood test and health review. Adults with a BMI of 30 or over, or 27 or over alongside a weight-related health condition, may be considered. Treatment is not suitable in pregnancy or when trying to conceive, under 18, or with certain medical histories.

The clinician screens for these. The patient information leaflet carries the full list. If your blood test shows the plan isn’t suitable for you, we explain why and refund your first payment in full.

Switching from another UK provider and on treatment within the last 2 months? The baseline blood test is your choice, and you may continue treatment from a BMI of 23, subject to proof of prescription, medical history and clinical review. Our guide to eligibility explains how a clinician decides.

Choose from a flexible rolling monthly plan or a 3, 6 or 12-month plan with lower monthly prices. From £59 for your first month on a 12-month plan (new customers), then from £114 a month. We bill plans every 28 days for injections and every 30 days for tablets.

Our 3, 6 or 12-month plans have lower monthly prices and include the same care. If you’d rather keep things flexible while you get started, our rolling monthly plan has no long-term commitment. No two people are the same, so we’ve built plans with that in mind.

Your total depends on your plan length and on what your clinician prescribes. A 12-month plan is 12 or 13 payments, billed every 28 or 30 days depending on your treatment. A 3 or 6-month plan is 3 or 6 payments.

The pricing page shows the totals at the starting price, and each treatment page lists every price by plan. At least 7 days before your second payment, you receive a schedule of estimated fees covering your next 6 payments or more.

At the end of a 3, 6 or 12-month plan you move automatically to the rolling monthly plan at the standard price. To stop instead, give at least 5 full days’ notice before the plan ends. If you come back later, you pay the standard price, not the new-customer price.

If your blood test shows the plan isn’t suitable for you, we explain why and refund your first payment in full. The terms set out when a refund applies.

If you’re on our rolling monthly plan, you can cancel with at least 5 days’ notice before your next payment date. On a 3, 6 or 12-month plan, cancelling early carries a termination fee unless your clinician advises stopping; the exact fee is shown before you confirm.

The fee is the plan discount you have received so far, plus a £25 administration fee. That is the difference between the rolling monthly price and the plan price for the payments you have made. You request cancellation in the app (Profile, then Programme details) and keep access until the end of the period you have paid for.

Full details are on our terms and conditions.

You reach the clinical team through the app. To report side effects, open the help menu (the question mark icon), choose Report side effects and tick the box to be contacted. The clinical team then gets in touch.

For a question about a result, raise it at a check-in, which clinicians review. You can start a live check-in with the team in the app, 24 hours a day, 7 days a week. Our support team answers emails 7 days a week.

If you feel seriously unwell or it is an emergency, call 999.

Everything you need is in one place. That includes a needle-free blood test every 6 months to track your metabolic markers, starting from day one.

It includes clinical support for side effects and questions, in-app progress tracking, nutrition guidance, and diet and exercise advice. You also get help from clinicians as your body changes throughout your plan.

Reaching your goal weight does not end your plan by itself. You and your clinician decide what happens next at your regular review.

While you stay on a plan, the weekly check-ins and the blood test every 6 months continue. HeMed does not offer a separate maintenance plan today.

If you leave, your plan ends. You can ask to rejoin later. If you do, you pay the standard price, and we advise a new blood test if your last one was more than 6 months ago.

Your at-home blood test shows your clinician the markers that matter for your plan. Your clinician bases decisions on your results. The test lets you track changes over time, from cardiovascular to liver markers.

NICE recommends identifying the health conditions linked to weight at the start and reviewing regularly during treatment; that is what the baseline test and the retest every 6 months are for. [1]

No needles, no finger pricks and no clinic visit. We use a needle-free blood collection method you can complete at home in minutes.

Your kit is included in your plan, along with everything you need. Our team gives step-by-step support if you have any questions.

Your test covers key health markers including blood sugar (HbA1c), cardiovascular health, liver function and thyroid function. It’s a focused metabolic health check built into your plan.

The Tasso+ device is a clinically validated capillary blood collection method. In a 2026 study of 105 people, HbA1c and cholesterol results from posted Tasso+ samples closely matched venous blood draws. [2]

Yes. Your health check, worth £100, is included at no extra cost: a baseline test at the start and a retest every 6 months.

Most people feel very little. The device uses a small lancet and gentle vacuum suction rather than a needle draw. It collects less than a teaspoon of blood.

It’s common: 99% of members find at least one out-of-range result on their first test. Your clinician reads every result in context and builds your plan around what they see. One out-of-range marker is rarely a reason for concern on its own.

Your results and your blood marker report appear in the app, typically within 48 hours of your sample reaching the lab. The clinical team reviews every result before your plan is confirmed and contacts you if anything needs discussing.

If a result needs your GP’s attention, the clinical team tells you. HeMed does not diagnose or treat the conditions the test can point to. Your GP can arrange any further tests or a specialist referral.

We share a summary of your check-ins, progress and the advice you receive with your GP. This is a condition of the programme. Keep your GP details up to date in the app.

Your results are typically ready within 48 hours of your sample reaching the lab.

A baseline test before any new plan begins, then a retest every 6 months. That way your clinical team can track how your health is changing.

Yes, in most cases. List any medication you take in the eligibility check and a clinician will review it before any plan begins.

Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first. They confirm your HeMed plan before anything changes.

No, not for the sake of it. Your clinician reviews where you are, including your current treatment and dose, and continues it where that is right for you. What suits you is a clinical decision.

If you’ve been on treatment within the last 2 months, the baseline test is your choice. Your clinician can assess you from proof of your prescription and your medical history.

Otherwise your included baseline test gives your clinician current results to work from. A retest every 6 months then shows what’s changing.

That’s between you and your current provider: check your notice period with them. Whatever the timing, don’t stop treatment before your clinician confirms your HeMed plan.

The same plan every member gets: your blood tests, clinical support for side effects and questions, in-app progress tracking, nutrition guidance and delivery, in one monthly price.

Yes, to continue treatment you’re already on. Eligibility to continue treatment from a BMI of 23 is subject to proof of prescription, medical history and clinical review. Treatment is prescribed only where clinically appropriate.