Switching from Superdrug Online Doctor to HeMed
If you are currently with Superdrug Online Doctor, switching works the same way as from any other UK provider. Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first, and your HeMed plan is confirmed before anything changes.
HeMed has no connection with Superdrug Online Doctor. Superdrug Online Doctor is a trade mark of its owner, used here only to say which provider you are switching from.
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Blood test
Included every 6 months; your choice at the start if you’ve been on treatment within the last 2 months
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Everything included
One monthly price, no add-ons
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Clinician review
Your current treatment, reviewed before anything changes
Getting started
How do I switch from Superdrug Online Doctor to HeMed?
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01 · Check
Check your eligibility
Fill in a short set of online questions, including your current treatment.
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02 · Test
Take your blood test
Your baseline, included: a needle-free blood test done at home. On treatment within the last 2 months? It is your choice.
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03 · Treat
A clinician confirms your plan
They review your current treatment, your medical history and your results. If HeMed suits you, your plan builds on where you are.
What to have ready
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Proof of your current prescription
With treatment in the last 2 months, it lets you make the baseline blood test your choice, or continue from a BMI of 23, subject to medical history and clinical review.
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Your current treatment and dose, and how long you have been on it
Your clinician reviews where you are, including your current treatment and dose, and continues it where that is right for you.
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The date of your last dose
Say in your eligibility check if there could be a gap before your HeMed plan is confirmed. Your clinician takes it into account.
No letter or referral from your current provider is needed. A HeMed clinician makes their own assessment.
Keep taking your current treatment as prescribed until your clinician confirms your plan.
Once HeMed confirms your plan: ending your Superdrug Online Doctor plan
Superdrug Online Doctor publishes its own process for ending a plan and for getting a copy of your records. This is what its pages said when we checked them on 21 October 2026. Processes change, so check your account before you act.
- Ending or pausing your plan
- Superdrug Online Doctor runs no subscription: each supply is a separate order placed from your account, so to stop you simply stop reordering, and you can suspend your account from its settings with immediate effect. An order can be cancelled only before the doctor has reviewed and accepted it, by a message through your account; once an order has been dispatched the service cannot change the address or offer a refund. Valid refunds are processed within 3 working days and may take up to 5 working days to appear. [1]
- Your prescription record
- Superdrug Online Doctor’s privacy page gives a UK GDPR access request route: email its privacy address and state the nature of the request in the subject line. No timescale or format is stated. Separately, every approved order comes with a letter that you can download from the Order History section of your account or share with a GP, and the service will send it to your GP on request by account message. [2]
- Billing and timing
- Superdrug Online Doctor’s terms say payment is authorised at checkout subject to the doctor’s review and refunded in full if the order is not accepted. The 14-day change-of-mind right applies only to unused test kits and items that do not need a prescription. [3]
Keep taking your current treatment as prescribed until your HeMed plan is confirmed. Do not use treatment from two providers at the same time.
Your HeMed plan is confirmed before anything changes.
How leaving HeMed works
If you’re on our rolling monthly plan, you can cancel with at least 5 days’ notice before your next payment date. On a 3, 6 or 12-month plan, cancelling early carries a termination fee unless your clinician advises stopping; the exact fee is shown before you confirm.
Full details are on our terms and conditions.
How HeMed assesses you
A HeMed clinician reviews your health information and your current treatment first. An at-home blood test is included at the start and every 6 months after that. If you’ve been on treatment within the last 2 months, the baseline test is your choice.
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See what the scale can’t
Weight is one number. Your blood shows what’s underneath it: heart, liver, blood sugar and thyroid.
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Treatment that fits your biology
Your clinician sees your baseline before confirming your plan. If you’ve chosen to skip the test, they see your prescription record instead.
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What’s changing inside
Retests every 6 months show your markers side by side, so you and your clinician see what’s moving.
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Easy, and included
Needle-free and done at home in minutes. Included in every plan, at the start and every 6 months.
Related reading: How to switch to HeMed from another weight loss programme.
Every plan, the same care included
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Private assessment
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Personalised care plan
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Discreet packaging and delivery
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Included at-home blood test every 6 months
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Clinician review on every assessment
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In-app check-ins and tracking
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Included partner perks, health tips, recipes and more
From £59 per month
£59 for your first month on a 12-month plan (new customers), then from £114 a month. Billed every 28 or 30 days. Everything included.
Member reviews
“Joining HeMed was the best decision I’ve made in my life.”
Craig
HeMed Member
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“Initial kit arrived quickly, free blood test was insightful… Price is good, app is good… Very happy with my experience so far”
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“A really professional company who values your health journey”
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“Loving how easy the app is to use and how easy the weekly weigh in is… Would recommend to anyone.”
Registers and memberships
Treatment and delivery are handled by regulated partners: a GPhC-registered pharmacy and a CQC-registered clinical provider*. Every registration is public.
- GPhCGPhC registered pharmacy
- CQCCQC-registered provider
- GMCGMC-registered prescribers
- DiCEDiCE network member
- How your care is regulated
eMed is a member of the Digital Clinical Excellence (DiCE) network, a UK network of online healthcare providers founded in 2019 to improve quality and safety in digital care. Membership is not a regulatory approval.
Questions, asked and answered
Short answers to the common switching questions. For anything else, our support team can help.
Is Superdrug Online Doctor a subscription?
No. Its terms say each supply is a separate order placed from your account, so to stop you simply stop reordering. You can also suspend your account from its settings.
Can I cancel a Superdrug Online Doctor order?
Its terms say an order can be cancelled only before the doctor has reviewed and accepted it, by a message through your account. Once an order has been dispatched, no refund is offered.
Where do I find my Superdrug Online Doctor order letter?
Its help pages say every approved order comes with a letter you can download from the Order History section of your account.
Do I have to stop my current treatment while I switch?
Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first. They confirm your HeMed plan before anything changes.
Will I have to start from the beginning again?
No, not for the sake of it. Your clinician reviews where you are, including your current treatment and dose, and continues it where that is right for you. What suits you is a clinical decision.
Do I need a blood test if I’ve already had one elsewhere?
If you’ve been on treatment within the last 2 months, the baseline test is your choice. Your clinician can assess you from proof of your prescription and your medical history.
Otherwise your included baseline test gives your clinician current results to work from. A retest every 6 months then shows what’s changing.
Can I switch to HeMed from another UK provider?
Yes. Switching works the same way from any UK provider.
Keep taking your current treatment as prescribed. A clinician reviews your health information and your current treatment first. They confirm your HeMed plan before anything changes.
Can I switch from a BMI of 23?
Yes, to continue treatment you’re already on. Eligibility to continue treatment from a BMI of 23 is subject to proof of prescription, medical history and clinical review. Treatment is prescribed only where clinically appropriate.
Know your numbers. Change them. See the difference.
HeMed starts with a blood test. Take the eligibility check and see if HeMed is right for you.
Page updated 23 October 2026.
Sources (3)
- Superdrug Online Doctor, “Terms and conditions (section 5 and Your settings), with the Delivery and returns and Help pages”, https://onlinedoctor.superdrug.com/terms.html. Accessed 21 October 2026. Cited as text; HeMed does not link to other providers.
- Superdrug Online Doctor, “Privacy policy, your rights; Weight loss FAQ and Help pages, the order letter”, https://onlinedoctor.superdrug.com/privacy.html. Accessed 21 October 2026. Cited as text; HeMed does not link to other providers.
- Superdrug Online Doctor, “Terms and conditions, payment and cancellation sections”, https://onlinedoctor.superdrug.com/terms.html. Accessed 21 October 2026. Cited as text; HeMed does not link to other providers.
Numbered markers in the page text link to these entries. Statistics describe populations, not any one person’s results.